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Terms & Agreement

Terms & Agreement

We are online Korean Fashion shop which help customer to order the fashion from Korea.

In general case, it takes 2 weeks for us to order and collect the products from Korea. Once we have received all of your items, we will send out your order by your choosen shipping method. Hong Kong customers should receive the parcel within 2 to 4 working days after we have send out the parcel. For oversea customers, it takes 7 to 21 working days for you to receive the parcel.

(Our minimum order amount is HK$300, if the amount of your order is not over HK$300, extra HK$20 handling fee will be charged)

If you clear the payment by bank transfer, please transfer the money within 3 days. Because it takes 2 weeks for us to order and collect the products from Korea. Besides, if you clear the payment late, some products may be soldout / out of stock later.
When you clear the payment, please send an email to inform us. Our email address is  dadasing [at] hotmail.com (please replace [at] with @). Once we have received your payment, we will submit your order to Korea for processing immediately.

 

When you submit your order in our website, we should agree the following terms :

1. If you receive the clothes and find that the size is not fit you, you can't ask for return or refund. Besides, if the color is slightly difference than the photo or there is a little dirty spot or flaws, you can't ask for return or refund. We only accept the defect products for return and refund only.

2. Our business nature is help customer to order the products from Korea. So that we don't know when will the vendor send out the products. But in general case, it takes 2 weeks for us to receive the products from Korea. When we have received all of your ordered products, we will send out the parcel to you immediately. For Hong Kong, China, Macau and Taiwan customers, you should receive the parcel within 2 to 5 working days. For oversea customers, we will send out the parcel by airmail, it takes another 7 to 21 working days for you receive the parcel.

3. We guarantee that the products are ordered from official Korea websites. Although we order the products from Korea. But the origin may not come from Korea. If you don't like the origin from other countries, you can't ask for return, refund, exchange. We will not accept your refund, return request.

4. Once your order has been submitted to Korea for processing, you can't cancel the order. If some products are out of stock later, we will refund the money of out of stock products to you later.

5. Most of the Korea websites are small retailing stores. They don't have their own brand name. There is also no brand tags on the products. You can't ask for refund or return for this reason.

6. The color of actual products may slightly difference from the photos. It is due to the technicial problems from your monitor, their camera and light. You also can't ask for refund or return for this reason.

7. If the product is defected, you should keep it with original status and original packing and return it to us.

8. During the ordering process, some products may out of stock later. We will refund the money of out of stock product to you later.

9. If you order the wrong products and really want to return and exchange, we can help you to check with the Korea side. But you need to pay the shipping fee for using EMS (Speedpost) to return the parcel, aslo need to pay the send / return shipping fee in Korea and sending back the parcel to you. The above shipping fee should be over HK$200. In fact, the Korea side only accept the return within 3 to 5 working days but when we have received the parcel, it is already excess the return days. In conclusion, it is almost impossible for you to return or exchange the products.

10. There are a Summer Vacation from Korea clothing market. The shipping schedule will be delayed due to their vacation. Besides, the orders will be dealyed within other Korea holidays.

11. Finally, once your order has been submitted to Korea for processing, you can't cancel the order. If we can't send out your order within 5 weeks, then you can request to cancel the order.

 

For the return:

Due to our business nature. You can't return the products for the following reason.
1. Size not fit you.
2. Color in slightly difference.
We only accept the return or refund if the product is defected.

For the refund or out of stock product.
We will refund the money to your account in our website, you can spend the money when you are shopping in our website next time.
If you are Hong Kong customers, we can refund the money to your Hong Kong's bank account.
If you pay by paypal, we can refund the money to your paypal account.

Hope that you love the fashion in our websites and shopping happy at our websites.


Thank you for your kind attention.

 

Goods comment

32 comments
  • Anonymous user 2014-05-05 10:36:08

    i have a question. My size shoes is 220...the 230 is the smallest one? i really wanna buy some shoes but i need 220...my european size is 35.5 36...

    Customer service reply:

    Hi
    If your euro size is 35.5, 36, then you should choose size 230. For the shoes size, you can check this page : http://kshoppers.com/article.php?id=11 , it is for your reference.
    Thank you!

  • Anonymous user 2014-04-29 21:52:07

    do you ship to uk?

    Customer service reply:

    Yes! We send the order to UK!

  • Anonymous user 2014-03-16 18:54:19

    Hello. Do you also send to spain?
    Thank you.

    Customer service reply:

    Yes! We send the parcel to Spain.
    Thanks!

  • sh... 2014-02-08 05:13:49

    hi I paid with paypal but you said that you didnt get payment and I did it twice because I thought I didn't do it the first time so can you please cancel one of the payments I made cause my order is just for one of those coats

    Customer service reply:

    Hi, I have already refunded one of the payment to your paypal account. Please check it.
    Thank you!

  • Ch... 2013-10-16 12:26:53

    Hello!
    I want to know if my kshopper account have money, how can I transfer to my bank account?

    Customer service reply:

    We will refunded the money back to your paypal account when your order is ready for shipping.
    Thank you!

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